Frequently asked questions

Please contact us if you need to arrange another payment method.

The seller first sends the item to our Malaysia or Hong Kong receiving point before it is forwarded to the destination.

Delivery time depends on the seller’s location and dispatch speed, international logistics, customs clearance and destination. Pre-order items follow the seller’s estimated release date. If you need the item before a specific date, please check with us before ordering.

We provide proxy shopping and shipping from Malaysia to Hong Kong, Taiwan and other overseas destinations. Available methods and charges vary by country, item type, weight and size. Contact us if your destination is not shown.

Send us a product link or screenshot from Shopee Malaysia, Lazada Malaysia, Carousell Malaysia, an official brand website, a local online store or a physical shop. We can assist with ordering, payment, receiving and overseas shipping.

You may send us the product link for checking. We will confirm the current price, availability and related charges before quoting. Items sold by third-party sellers remain subject to the seller’s information and condition.

Yes. The website only shows a small selection of popular products. Send us a link, photo or item name and we can help check it.

Depending on the order, a quote may include the item price, domestic delivery, proxy shopping service charge and international shipping. We will explain the applicable charges before order confirmation.

Quotations are generally valid for 24 hours because product prices, platform promotions and exchange rates may change. We will recheck the price after the validity period.

Prices are calculated according to the item price, exchange rate, payment costs, logistics and service costs, so quotations are generally non-negotiable. Please contact us for multiple-item or bulk orders.

We begin purchasing after payment confirmation. Once an item has been successfully purchased, the order generally cannot be cancelled or changed. If the seller cancels or the item is unavailable, we will contact you regarding the next arrangement.

Returns or exchanges are generally unavailable unless there is a product issue. For a wrong, incomplete or clearly damaged item, contact us promptly with photos or video. Any final solution is subject to the original seller’s or platform’s policy.

This may be arranged in some cases. Send us the item details for a store-only product, unlisted item, special request or bulk purchase, and we will confirm whether the service is available.

Unless a product page or promotion states otherwise, displayed product prices do not include international shipping. Charges depend on weight, dimensions, destination and shipping method.

If you have not found a product link, simply tell us what you are looking for.